FAQ

Do you accept insurance as a form of payment?

At this time, TheraPlay Jax, LLC is only accepting private payment for services rendered. Many of our patients are successful using our customized invoices, which supply you with the information required to submit your own claim to your insurance company. Contact your insurance provider for more information. Additionally, we are approved FES (formerly Gardiner) scholarship providers, so eligible families are able to submit for reimbursement for our services.

How do I know if my child needs an evaluation?

Most of our business is gained through word of mouth. You may have found us after expressing your concerns to a friend or a trusted health care provider. A quick conversation with one of our therapists can help us understand those concerns, weigh it against our knowledge of typical development, and help you decide if an evaluation is the right next step for your child.

How do I prepare for my child's appointment?

After your appointment is scheduled, you will receive an email from our secure online platform, giving you an opportunity to electronically review and sign your child’s intake information, necessary consents, and acknowledgement of practice procedures and policies. On the day of your appointment, you’ll want to select a comfortable space in your home where your child can engage with as few distractions as possible and your therapist will lead the way through the evaluation process. For your child, it will look a lot like play! Throughout the evaluation, you’ll have several chances to express additional concerns and ask whatever questions you have about your child’s performance and/or therapist recommendations.

How long does therapy last?

Though we adore our families - we don’t want you to be “on the books” forever! You have lives to get back to! For that reason, our therapies mobilize our clinical skill in an effort to empower both child and family, giving you the tools needed to see the growth and success you desire for your child. You will work with your therapist to determine the time frame that is best suited for his or her progress.